Warranty & Statutory Rights
Manufacturer's warranty and statutory rights – scope, requirements, and service procedures at a glance.
Warranty Terms eTuk Factory BV, as of February 2023
Manufacturer's warranty: 2 years on core components
We guarantee that every vehicle is free from design and material defects, rust, and other manufacturing flaws upon delivery. This warranty applies to the original owner and user; in the event of a valid warranty claim, the manufacturer will decide whether to repair or replace the vehicle. The following list is exhaustive – components not mentioned are not covered by the manufacturer's warranty.
Part / Component | Warranty period | Note |
Frame | 2 years | Free from design and material defects |
Paintwork (frame & front fork) | 2 years | Against internal rust |
Front fork & shock absorber | 2 years | With proper maintenance |
Chrome & paintwork | 2 years | With proper maintenance |
Motor | 2 years | - |
Charger | 2 years | - |
Controller | 2 years | - |
Differential | 2 years | - |
Lithium battery | 2 years | Full warranty |
Scope of warranty
Warranty coverage is limited to the repair or replacement of the affected components.
Requirements
Maintenance performed according to the manual and at the specified intervals
Work performed by an eTuk-authorized service partner
No technical modifications to the drive, controller, or battery system without written approval (branding and wrapping are permitted)
Proof of ownership, VIN, and maintenance records are available
Not covered
Wear parts: tires, brakes, brake cables, interior and exterior trim
Normal battery capacity degradation over the service life
Improper use or operation contrary to the manual
Stone chips, weather-related influences, and resulting aging
Non-approved spare parts, oils, lubricants, or cleaning agents
Consequential damages and loss of business
Warranty
For business-to-business purchases, the warranty period is 12 months from the date of handover. Our General Terms and Conditions and the respective purchase agreement apply.
Duty to inspect and give notice of defects (Section 377 of the German Commercial Code): As a commercial buyer, you are required to inspect the vehicle immediately upon receipt and report any visible defects in writing without delay. We recommend documenting the handover.
Warranty claim process
You report the case to us – we take care of everything else.
Report
Check
Assess
Repair
Please report warranty claims using the service form under Maintenance & Support →
This page summarizes the warranty and guarantee terms for better clarity and does not constitute legal advice. The exclusively applicable terms are the current warranty conditions of eTuk Factory BV, our General Terms and Conditions, and the individual purchase agreement. Date of the underlying warranty conditions: February 2023.
